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Frequently Asked Questions
Find answers to common questions
How can I track my order?
Once your order ships, you will receive an email with a tracking link to monitor your delivery status in real-time.
Do you ship internationally?
Yes, Miffy Shop ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.
Can I change or cancel my order?
Orders are processed quickly, but you can request changes or cancellations within 1 hour of placement by contacting support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to ensure your personal and payment information is kept safe.
What should I do if I receive a damaged item?
Please contact our customer service team immediately with your order number and a photo of the damage for a swift replacement.